Whiskers & Tails Pet Sitting
 
Bedford: 01234 953991 
Our Company Values 
 
 
 

   "Our Values Which Underpin Everything We Do"  (Your Pets Comfort & Safety Is Our Top Priority) 

Trust & Care 
It's difficult to let a stranger in your house, who you don't really know yet, to look after your beloved pets. That's why you'll have the opportunity to meet us in depth beforehand at our free consultation meeting.  
 
We're very fussy with our staff. Our hiring processes are rigid, to ensure that we've selected the best candidates possible. 
 
As a bare minimum, all our staff are DBS checked, animal lovers & pet owners themselves.  
 
 
 
Reliability 
Pets need proper attention. You're pet will always get looked after for the right amount of time as agreed from the outset. 
 
Pet sitter backups! As a developed business, we've got the support behind us to ensure that in the very rare occasion if our pet sitter is ill or an emergency comes up, we always have cover & processes in place to ensure your service isn't disturbed.  
 
Will your pet sitter be available on the dates & times you need? It's our job to fit you in and we will! We'll also always agree on a timeslot where we will attend at the times you need, all agreed beforehand. 
Pet Safety & Security 
Your pets safety is our #no.1 priority. To prevent accidents from happening, we have a 'keep on the lead policy' that stops accidents from happening.  
 
Some animals are kept indoors, like indoor cats, and their security is extremely important to us. We always check doors are shut properly and do our final checks before leaving.  
 
We'll always do what's been asked, follow your instructions, understand your pets specific needs, and care for your pet just as you would yourself. 
 
 
Communication 
Do you worry when you're away? We understand this, and will send you text updates after each visit, we can even send pictures if needed. Although it's entirely optional and something we'll discuss at our meeting with you. 
 
What about an emergency? Normally emergency procedures are covered again in our initial meeting, but we would take your pet immediately to your vet should we suspect or see anything wrong. We will also contact you immediately to update you & receive further instructions. 
 
Will you be able to reach us? Yes, we check our emails constantly and also have our phones on us if you wish to call us directly. If we miss a call, we will always call back as a matter of priority.  
 
Here at Whiskers & Tails, we're all pet owners ourselves. We treat your pet's like they're our own.  
 
We speak to you in great length beforehand to we make sure we have all the information needed to make sure your pet is safe & happy. 
 
Every pet is treated as an individual, and we keep careful records of your pet's special preferences to ensure that they feel super comfortable when under our care. 
 
Your pet's well-being is paramount to us, therefore we take great care when it comes to any medical requirements or special needs, and provide you with the regular updates that you need. 
 
Let's discuss your requirements on 01234 953 991 

Our Values Here is what we strive to provide for all our clients   

Trust & Care 
 
Free consultation meeting to meet your pets  
 
We only choose the best employees 
 
DBS clear staff, & all are pet owners themselves 
 
 
 
Reliability 
 
Agreed visits set at your specified duration 
 
If someone is ever ill or can't make it, we have a team of backups. Your pet will always be seen to 
 
We'll be there, when you want us there 
Pet Safety & Security 
 
Your pets safety is our #no.1 priority. Dogs always stay on a lead 
 
We take extra care with indoor cats  
 
We'll always follow your exact instructions & make sure your home and pets are kept safe 
 
 
Communication 
 
Text updates after each visit (if requested) 
 
Emergency trained & we'll keep you fully aware if there's anything wrong 
 
You can contact us anytime by phone or email for any sudden changes in your plans 
 
Here at Whiskers & Tails, we're all pet owners ourselves.  
 
We treat your pet's like our own.  
 
You can be sure that your pet will be left in safe & happy hands. 
 
Every pet is treated as an individual, and we keep careful records of your pet's special preferences to ensure that they feel super comfortable when under our care. 
 
Let's discuss your requirements on 01234 953 991